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Frequently Asked Questions |
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Below are questions that we are frequently asked about everything from our art and our company, to our return guarantees and our shipping prices - which are included in the cost of the painting by the way. If you don't find the answer to your question, feel free to contact us. |
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About 1st Art
Gallery |
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About Shipping |
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About The Art |
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About Payment |
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About Art98 Studio |
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| Q: What's the best way to contact
you? |
A: You can contact us by phone, fax, letter or email to art98@frame-painting.com
Mailing address:
frame-painting.com
601, 60# JINMINLI, XIAMEN, FUJIAN, 361009, CHINA.
Desk Phone:
0086-592-7766318
Fax: 0086-592-7766319
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| Q: Who are your
artists? |
A: Our artists have, on average, 15 years of experience and they
all have advanced degrees in fine arts. As we have a large team of
artists, we employ specialists in certain disciplines and styles.
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| Q: Does Art98 have an
affiliate program? |
A: Of course we do, and we always like to talk to new potential
affiliates. For more information contact us and let us know about
your affiliate interests.
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About The Art |
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| Q: Do you sell
paintings or prints? |
A: We only sell 100% handmade oil paintings, hand
painted by experienced artists. These are oil on canvas genuine
masterpieces and each stroke, texture and nuance is created by hand
- in the same way the original paintings were created. We use no
printing, pressing or technological tricks to create our paintings.
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| Q: What's the
process? |
A: As we produce paintings, not prints, it is
actually quite complicated. You can see a
detailed description here.
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| Q: Will your artist
sign the painting? |
A: Yes - by default our paintings are not signed by the
artist. However, if you like, you can request us to sign
it.
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| Q: Are your
reproductions copyrighted works? |
A: Every painting in our gallery is either in the
public domain or being sold under license from the estate of the
artist. There's no need to worry about copyright infringement. If
you find on our database a work of art which you suspect as being
unlicensed, please notify us
immediately.
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| Q: Can I purchase
original art from you as well? |
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| Q: How long before I
receive the painting? |
A: Between four and five weeks. Since painting
with oil on canvas is a complicated, time-consuming process, our
artists will spend between 14 and 18 business days creating your
masterpiece. If your painting is much larger, or if is extremely
complex, the artist spend a bit more time with it and then we'll ship it to you immediately. Shipping
can take three to seven days.
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| Q: What's the biggest
size I can order? |
A: As you'll see on our order form, our largest
paintings are 120 inches by 120 Inches (3 meters by 3 meters).
However, if you have a special request, our artists can work on even
much larger canvases - there is no limit.
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| Q: Most of your sizes
are similar height:width ratios. Can I order something
different? |
A: Yes. You can request paintings in any size you
want. Some customers like to follow the painting's original aspect
ratio, keeping the original relation between the painting's length
and width. If the size you need does not match the painting's
original aspect ratio our experienced artists will extend or reduce
some of the painting's background to achieve the best possible
result. We can also reproduce detail paintings of a larger original,
e.g. Mona Lisa's smile, or a part of the Sistine Chapel. Our artists
are very flexible and there is not limit to what they can do. Just
let us know what you want.
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| Q: I have a
photograph. Can you paint it? |
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| Q: My original photo
is blurry. Can I send more than one photo for detail? |
A: Yes, we have experience adding detail to a
painting from multiple photographs. Perhaps it's detail for a family
crest, the writing on a sweatshirt or just a hairstyle. Our artists
can use the details that you provide to make your painting capture
even more details than the original photograph
did.
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| Q: Can you add color
to a black and white photograph? |
A: Yes. That's a frequent request from our
customers. We can paint color portraits from old black and white
photos or damaged photos and can even provide some color correction.
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| Q: Can I send a
painting my dad made to be reproduced? |
A: Of course. All we need it a quality photograph of
it and our artists can reproduce it.
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| Q: Can you create a
new oil painting from a bunch of different photos? |
A: Definitely. It's called a composite painting.
Since our artists start from scratch there is no limit to what they
can add to or subtract from the original photos. An example could be
a family portrait with an additional person, a different background
or a photograph painted in the style of a particular artist. As far
as composites go, the only limit is your imagination.
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About Shipping |
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| Q : What do I pay for
shipping? |
A: For normal orders, shipping is not free to
anywhere in the world. If you are a wholesale customer, we have some
different options if you wish to buy in bulk.
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| Q: It's free even to
me? I live in _____. |
A: No, The shipping charges are
not included in our painting's price to any location in the world that
FedEx, UPS or DHL will deliver to.
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| Q: How do you ship
paintings? |
A: We only use reputable carriers like FedEx, DHL
or UPS. We ship unframed paintings in a protective, hard plastic
tube.
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| Q: What if my
painting is damaged during shipping? |
A: In the very rare case that your painting or frame
arrives damaged, please refuse the delivery so we can receive the
package back from the shipping company and claim the insurance
funds. We will then paint a new painting for you and will ship it to
you within 10 days. This extremely rare circumstance does not
constitute a reason for a refund as the damage is the responsibility
of the shipping company and as we will paint for you a new painting
for absolutely free.
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| Q: Since shipping is
not free, does that cover customs or taxes? |
A: As with most purchases, paying any local customs
or taxes is the customer's responsibility. However, it has been our
experience that 99.5% of the paintings arrive
untaxed.
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About Payment |
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| Q: How can I
pay for my painting? |
A: You can pay for your painting with a
credit card, PayPal, or money order. For large orders, we'll
accept a bank wire. We accept payments through our secured
payment page, by phone or by fax.
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| Q: Can I pay by
credit card? Is it secure? |
A: As with any reputable art gallery or
Internet eCommerce vendor, we make all credit card
transactions via a secured, bank-authorized credit card
processing company and through a 128 bit SSL encrypted and
secured Web page. No person will see your credit card
information as it is all done electronically. We also do not
keep your credit card number on file. As an added level of
security, all purchases are guaranteed by both your credit
card and our processing company.
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| Q: When I buy a
portrait, what am I paying for? |
A: You're purchasing the portrait and
everything that goes into it along with our costs to ship it
to you. All costs such as insurance and fees are included and
you won't be asked to pay anything
else.
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| Q: Can I see
the painting before you ship it? |
A: Of course. if you like, you can request us to do it. we will email you a digital photograph of the
painting. You can look at the image and ask for revisions or
approve the image for shipping.
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| Q: Do I pay
upfront for the painting or when I receive it? |
A: You pay when you place your order with
us. Before we begin working on your painting, we need to know
that you have the means to pay for it. All online transactions
work this way, and keep in mind that all paintings ordered
from Art98 are backed by our 100% money back
guarantee.
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| Q: Do you offer
any guarantees? |
A: Yes, in fact we offer many. The first
guarantee happens when, if requested by you during checkout,
we email you a photo of your painting. Our guarantee is that
we'll revise this painting until it meets your expectations.
Our second guarantee is when you receive the painting; you are
return it for more revisions or else for a full refund
minus our actual shipping cost -- which is, on average, $15
per painting. Please note that portraits cannot be
returned if they have been approved by the customer prior
to their dispatch. Our return policy is valid for 7 Days
and the return period is from the merchandise arrival
date.
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| Q: Can I return
a painting? |
A: Even after approving the initial emailed
photos of the painting (excluding portraits), if you're
unhappy with the painting, you can return it to us for
revisions. In the unlikely case that we cannot improve it to
your satisfaction, we will refund you minus our actual
shipping cost. We do ask however that the revisions you
request not conflict with the original direction that you gave
our artists. You may ask for revisions until the painting
meets your expectations. Sale of frames are final, frames
cannot be returned for a refund due to the high cost of
shipping.
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| Q: How do I
return a painting? |
A: It is compulsory to contact us before
returning a painting and await exact return instructions. Our
actual shipping cost will be deducted from the refund.
Returned merchandise must be wrapped & packed in the
original tube and send to our address. Merchandise
must be returned as instructed. Failure to follow these
instructions may result in a penalty of up to $75.00 per
painting.
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